We collect various types of information to provide and improve our travel services:

• Personal Information: Name, contact details, passport information, date of birth, and other details required for visa applications
• Travel Information: Flight preferences, accommodation details, travel dates, and destination information
• Payment Information: Billing address, payment card details (processed securely through our payment partners)
• Technical Information: IP address, browser type, device information, and usage data through cookies and similar technologies

We use your personal information for the following purposes:

• Processing visa applications and travel bookings
• Communicating with embassies and consulates on your behalf
• Providing customer support and service updates
• Sending important notifications about your travel arrangements
• Improving our services and developing new features
• Complying with legal obligations and regulatory requirements

We may share your information with:

• Government Authorities: Embassies, consulates, and immigration authorities for visa processing
• Travel Partners: Airlines, hotels, and other service providers to fulfill your travel arrangements
• Service Providers: Payment processors, IT service providers, and other third parties who assist in our operations
• Legal Requirements: When required by law, court order, or governmental regulations

We never sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Secure data storage facilities

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Visa application data: 5 years for audit and compliance purposes
• Travel booking information: 7 years for financial and legal requirements
• Customer service records: 3 years for quality assurance

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

As a travel agency processing international visa applications, your personal information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions where applicable
• Binding corporate rules for intra-group transfers

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@visahub.international
• Phone: +971 58 599 4646
• Address: Deira Twin Towers, 20th Floor, Office No. 15, Dubai, United Arab Emirates.

Last Updated: 12/2/2025